In April 2017 I gave a talk at CraftConf [https://craft-conf.com] titled The
Ultimate Feedback Loop
[https://speakerdeck.com/emanuil/the-ultimate-feedback-loop-learning-from-customer-reported-defects]
[1]. In this talk I shared the results of an investigation of almost 200
customer reported bugs in a span of two and a half years. Lots of
