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defects

A collection of 2 posts
The Ultimate Feedback Loop
defects

The Ultimate Feedback Loop

How We Decreased Customer Reported Defects by 80% In April 2017 I was at CraftConf 2017 presenting The Ultimate Feedback Loop [https://speakerdeck.com/emanuil/the-ultimate-feedback-loop-learning-from-customer-reported-defects] . InfoQ [https://www.infoq.com] noticed this presentation and wanted to do a short interview about our results. When I sent the replies, they
Jul 19, 2017 12 min read
A Tale of Two Bugs
defects

A Tale of Two Bugs

(or why you should optimize for low MTTR) All bugs are not created equal. Ideally, we want to catch them all before releasing software to our customers, but this is a pipe dream. In Toyota Kata [https://www.amazon.com/Toyota-Kata-Managing-Improvement-Adaptiveness/dp/0071635238] , Mike Rother explains the improvement kata, which
Feb 7, 2017 5 min read
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